Refund policy

Return & Refund Policy

Last Updated: August 2026

At Urban Habitat, customer satisfaction is important to us. We strive to deliver quality products that meet your expectations. Please read our Return & Refund Policy carefully before placing an order.

Returns

At present, Urban Habitat does not accept returns for products due to:

  • Change of mind

  • Incorrect product selection by the customer

  • Personal preference

  • No longer wanting the product after delivery

We encourage customers to review product descriptions, specifications, and images carefully before making a purchase.

Damaged or Broken Products

If your order arrives damaged, defective, or broken, please contact our customer support within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your Order Number

  • Clear photographs of the damaged product

  • Photographs of the outer packaging

  • An unboxing video (strongly recommended, if available)

Requests reported after 48 hours of delivery may not be eligible for replacement or refund.

Exchanges

Exchanges are available only for products that are received in a damaged or broken condition and are subject to verification by our support team.

If the claim is approved and replacement stock is available, we will arrange an exchange at no additional cost.

Refunds

If your claim is approved and an exchange is not possible due to product unavailability or other valid reasons, a refund will be processed to your original payment method.

Please note:

  • Refunds are initiated only after claim approval.

  • Refund processing may take up to 30 days from the date of approval, depending on your payment provider or bank.

  • The time taken for the amount to reflect in your account may vary based on your financial institution.

Non-Eligible Cases

Refunds, replacements, or exchanges will not be provided in the following situations:

  • Change of mind after purchase

  • Incorrect product ordered by the customer

  • Normal wear and tear

  • Minor variations in colour, texture, or finish due to screen settings or photography

  • Damage caused by misuse, negligence, improper handling, or unauthorized repairs

  • Requests submitted after the 48-hour reporting period

  • Products without sufficient proof of damage

Verification Process

All claims are reviewed by our support team based on the information and evidence submitted.

Urban Habitat reserves the right to approve or reject any return, replacement, or refund request after verification.

Contact Us

If you receive a damaged product or need assistance regarding your order, please contact us.

Email: info@urbanhabitat.in

Phone: +91 99341 56461

WhatsApp: +91 99341 56461

Our support team will review your request and assist you as quickly as possible.

Thank you for shopping with Urban Habitat. We appreciate your trust and are committed to providing a reliable and enjoyable shopping experience.