Shipping policy

Shipping Policy

Last Updated: August 2026

At Urban Habitat, we strive to deliver your orders quickly, safely, and efficiently. Please read our shipping policy below to understand how we process and deliver your purchases.

Shipping Coverage

We currently ship and deliver products across India.

Order Processing

  • Orders are generally processed within 1–2 business days after successful order confirmation and payment verification.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During sale events, festivals, or high-demand periods, order processing may take slightly longer than usual.

Delivery Timeline

  • Standard delivery usually takes 5–7 business days, depending on your location.

  • Delivery times may vary based on:

    • Delivery location

    • Weather conditions

    • Public holidays

    • Festivals

    • Courier partner delays

    • Other unforeseen logistical circumstances

While we make every effort to deliver your order within the estimated timeframe, occasional delays may occur due to factors beyond our control.

Shipping Charges

  • Free Shipping on all orders above ₹500.

  • For orders below ₹500, applicable shipping charges will be displayed during checkout before payment.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via Email and/or SMS, including your tracking details.

You can use the provided tracking information to monitor the status of your shipment.

Delivery Attempts

Our courier partners may attempt delivery multiple times before returning the package.

Please ensure that:

  • Someone is available to receive the package at the delivery address.

  • Your contact number is active and reachable during the delivery period.

If the package is returned due to unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Urban Habitat shall not be responsible for:

  • Delays caused by incorrect or incomplete addresses.

  • Failed deliveries resulting from inaccurate contact information.

  • Orders returned due to an incorrect shipping address provided by the customer.

Please verify your shipping details carefully before placing your order.

Damaged or Missing Packages

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact our customer support within 48 hours of delivery with your order number and supporting photographs. We will investigate the issue and work towards a suitable resolution.

Need Assistance?

If you have any questions regarding shipping or your order status, feel free to contact our support team.

Email: info@urbanhabitat.in

Phone / WhatsApp: +91 99341 56461

We are always happy to assist you.